Privacy Policy
This Privacy Policy describes how Oncend Again (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from oncendagain.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as outlined below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details: Your name, address, phone number, and email.
- Order information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information: Your username, password, security questions, and other information used for account security purposes.
- Customer support information: Information you choose to include in communications with us, such as messages sent through the Services.
Some features of the Services may require you to provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect About Your Usage
We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include:
- Information about how you access and use our Site and your account
- Device and browser information
- Information about your network connection
- Your IP address
- Other details regarding your interaction with the Services
Information We Obtain from Third Parties
We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payments and fulfill your orders.
- Marketing and analytics partners, who collect data when you visit our Site, open or click on emails, or interact with advertisements.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See the section below, Third-Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide the Services, including:
- Processing payments and fulfilling orders
- Sending notifications related to your account, purchases, returns, and exchanges
- Creating and managing your account
- Arranging shipping and handling returns or exchanges
- Enhancing your shopping experience through Shopify’s integrated services
Marketing and Advertising
We may use your personal information for marketing purposes, including:
- Sending promotional emails, text messages, or postal mail
- Displaying advertisements for products or services
- Tailoring our Services and advertisements based on your preferences
Security and Fraud Prevention
We use your personal information to detect, investigate, or take action against fraudulent, illegal, or malicious activities. If you create an account, you are responsible for keeping your credentials secure. If you believe your account has been compromised, please contact us immediately.
Communicating with You and Service Improvement
We use your personal information to provide customer support and improve our Services. This allows us to be more responsive and enhance our business relationship with you.
Cookies
We use cookies to improve our Site and Services, run analytics, and personalize advertising. You can manage your Cookie preferences through your browser settings, but doing so may affect your experience on our Site.
Our Site also recognizes the Global Privacy Control (GPC) signal, which allows you to opt out of certain data sharing and targeted advertising.
How We Disclose Personal Information
We may disclose your personal information to third parties under the following circumstances:
- Vendors and service providers (e.g., IT management, payment processors, fulfillment partners)
- Business and marketing partners
- When required by law, including compliance with subpoenas and legal obligations
- Affiliates within our corporate group
- In connection with business transactions (e.g., mergers, acquisitions, bankruptcy)
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
Third-Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for the privacy or security of these sites. Please review their privacy policies before providing any personal information.
Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information from individuals under 18 years of age.
Security and Retention of Your Information
While we implement security measures, no system is completely secure. We retain personal information as needed to maintain accounts, provide Services, comply with legal obligations, resolve disputes, and enforce contracts.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to access/know
- Right to delete
- Right to correct
- Right to data portability
- Right to restrict processing
- Right to withdraw consent
- Right to appeal our decisions
- Right to manage communication preferences
To exercise your rights, contact us using the details below. We will verify your identity before processing your request.
Complaints
If you have concerns about how we process your data, contact us. You may also have the right to file a complaint with your local data protection authority.
International Users
We may transfer, store, and process your information outside your country. If transferring data from Europe, we rely on recognized transfer mechanisms.
Contact Us
For any questions or requests related to this Privacy Policy, contact us at:
Company Name: Oncend Again
Phone: +1
Email: info@oncendagain.com
Address: 30N North Gould Street, Sheridan, WY 82801, United States
Business Hours: Monday to Saturday: 9 AM - 10 PM, Sunday: 10 AM - 6 PM (EST)
Response Time: Within 2 working days